Please notify Registration if your question does not appear on this Frequently Asked Questions list.

If you need to login into your account please use the following link: Client Login.

Please note that any topic starting with WIP stands for Work In Progress.

• How do I create an account?
  1. On the School of Government website search for your course.
  2. Click on the course in the course listing page that you want to register for.
  3. Click on the Register tab for that course.
  4. Click the Register button for the event.
  5. On the new calendar listing page, search for your event again.
  6. Click the Register Now button on the right side just under that events name.
  7. Click on the "Create a New Account" button.
  8. Fill out all of the required fields.
  9. Click on the "Submit Registration" button.
  10. Now click on the "Click Here to Checkout Now" button once you have everyone registered.
  11. Now select your method of payment.
      • Pay with Credit Card:
        • Click on the "Click To Pay With Credit Card" button.
        • Enter in your card information.
        • Click on "Continue" button.
      • Invoicing Option:
        • Click on the "Click To Pay - Bill Me" button.
        • Now enter in an email address in the "Email Address" field for the Invoice to be sent to.
  12. You should now recieve an number of emails to your account email address. Receipt/ statement/ invoice email depending on the method that you choose. As well as emails that contain information about the course that you registered for.
• How do I reset my password?
  1. To reset your account password go here.
  2. Click on the reset password button.
  3. Please check your email address that is associated with your account, for the reset password email that was just sent to you.
  4. Open that email and click on link to reset your password.
  5. Now type in your new account password. It will need to be at least 8 characters long and must be different from your previous password.
• How do I pay for this registration?
  • Scroll down the webstore page and search for your event.
  • Click on the "Register Now" button under your event/ course name.
  • Either click on the "Login" button or the "Create Account & Register" button at the bottom.
  • Fill out the registration form in its entirety the first time. (Please note that the next time you register for a course the standard fields will auto fill for you. Feel free to update your answers at that time and fill in any new fields that were added for the specific course).
  • Select the payment option that works for your situation; this will appear for you at the bottom of the registration form.
  • Click “Submit Registration”.
  • If you selected “Credit Card”, fill in your credit card information and click “Continue”; you will then be taken to a confirmation screen.
  • If you selected “Bill Me”, you will be taken to a confirmation screen.
• How do I register and pay for multiple courses with a discount?
  • Click “Register Now” under the first course.
  • Either click on the "Login" button or the "Create Account & Register" button at the bottom.
  • Complete the registration form and click “Submit Registration”.
  • Click the “Click Here to See A List of Events” button.
  • Under the Category drop-down menu, select the appropriate category.
  • Click “Register Now” under the second course.
  • Click “Register” next to your name.
  • Complete the registration form and click “Submit Registration”.
  • Click the “Click Here to Checkout Now” button; the discount will be automatically applied to your total.
  • Click the appropriate button to select your payment option – “Click to Pay With Credit Card” or “Click to Pay – Bill Me”.
  • If you selected “Credit Card”, fill in your credit card information and click “Continue”; you will then be taken to a confirmation screen.
  • If you selected “Bill Me”, you will be taken to a confirmation screen.
• What if I need to cancel my registration?

  Please contact Registration for the fastest response at registration@sog.unc.edu to cancel your registration. You can also now cancel your registration yourself by going to your email. Search for any of the emails that have been sent to you in regards to the course in question. Now scroll down and click on the cancel registration link at the bottom of one of the emails.

  **Please note: That you should read our updated cancellation policy here.

• How do I get a refund?

  You should read our updated cancellation & refund policy document here.

• Will I receive a receipt of my refund?

  Yes, an email is automatically generated when a refund is completed.

• How do I print my receipt(s)?
  1. Go the School of Government website's course catalog click here.
  2. Click on any upcoming course and then click on the Register tab.
  3. Now click the register button on that page.
  4. A new tab should open up in your browser. Please click on the Login button in the upper right of that page.
  5. Now click on the My Account button in the upper right.
  6. You should now see a dropdown in the middle of the page click it you should see at least 3 options. Click on the Payments option.
  7. Loook for the payment that you need a receipt for please click the Details button that is to the left of that payment.
  8. Now enter in you email address in the Email Address field and click the Send Statement button.
  9. You should receive a copy of that payment in the email address that you entered earlier wiether that was your email address or that of someone for say your Business Offices department.
  10. Please repeat steps 5 through 9 for as many reciept copies that you want/ need.
• What is the School of Governments refund policy?

  You should read our updated cancellation & refund policy document here.

• I received account credit, does this expire?

  Yes, your account credit does/ can expire. Please contact registration@sog.unc.edu or sales@sog.unc.edu for assistance.

• How do I find out when my account credit expires?

  Please contact registration@sog.unc.edu or sales@sog.unc.edu for assistance.

• How do I view a history of my past courses?
  1. Log into your account here.
  2. Click on the "My Account" button in the menu at the top upper right of the page.
  3. Scroll down to the bottom of the page and click on the "Registration Summary Report" button.
  4. Filter out your report by that dates that you wish.
  5. Click on the "Generate Report" button.
  6. Now you can either download your PDF or Print it.
• How long does my shopping cart last till it expires?

  Your shopping cart will expire within 24 hours. Your 24 hours starts the second that your computer becomes idle for the webstore.

• I made a mistake on the registration form for my course. Can I fix that?

  Yes, you can do that yourself now. As long as that course/ events registration is still open you can correct almost any mistake that you made. The only fields that you cannot correct yourself is your First & Last name and your email address. Please use the following instructions on how to do that:

  • Just log into your account here.
  • Click on the "My Account" button in the menu at the top upper right of the page.
  • Near the top of the page just under the menu. Click on the "Account View" dropdown.
  • Click on the "Registrations" option.
  • Search for the event that you need to correct your registration form for. On the left of that events name you will have options for it. If the courses registration is still open you should see a "Edit" button now click it.
  • Now correct all of the fields that you need to.
  • When you are finished scroll down the page and click on the "Save Changes" button.
• I can’t come to a course that I’m signed up for but my co-worker can come in my place. How do I get them registered in my place?

  Please contact either the Program Manager that is associated with the course that you purchased or contact registration at registration@sog.unc.edu for assistance.

• How do I get a copy of my transcript?

  You can do that yourself now. Please use the following instructions to learn how to do this. If you need assistance you can also contact registration at registration@sog.unc.edu or sales@sog.unc.edu for assistance.

  • Just log into your account here.
  • You can click on Past Registrations or Continuing Education in the left hand sidebar.
  • At the top right of both options you should see a print button.
  • You can now either download the PDF or print it out for your records.
• How do I get a copy of my certificate?

  You can do that yourself now. Please use the following instructions to learn how to do this. If you need assistance you can also contact registration at registration@sog.unc.edu or sales@sog.unc.edu for assistance.

  • Just log into your account here.
  • Once you are logged into your account. In the left hand sidebar you should see a Certificates option if you have any certificates that have been given to you.
  • Click the View button on the left of the certificate.
  • The certificate should have opened up in a new tab. You can either print the PDF generated certificate or download and save it to your computer.
• The course that I’m signed up for has several dates and locations. I can’t make it to the one I’m signed up for, how do I switch to a different location?

  Please contact either the Program Manager that is associated with the course that you purchased or contact registration at registration@sog.unc.edu for assistance.

• I can’t make it to a course that I’m signed up for, can I get a credit to use for a future course?

  Credits towards future courses are possible if you meet the criteria of the School of Government’s Refund Policy.

• Are hardship exceptions ever made with the School of Government Refund Policy?

  Yes, under certain conditions are Business Office will grant exceptions to the standard School of Governments Refund policy. All cancellation requests need to be submitted in writing to registration@sog.unc.edu.

• I’m applying for a scholarship? Do I need to pay for my course up front?

  No, if you are applying for a scholarship you do not have to pay up front.

• I paid for a course that I received a scholarship for, how do I get a refund?

  Please contact either the Program Manager that is associated with the course that you purchased or contact registration at registration@sog.unc.edu for assistance.

• The new fiscal year is about to roll over, can I register now and pay for my course next July?

  Please contact either the Program Manager that is associated with the course that you purchased or contact registration at registration@sog.unc.edu for assistance.

• What do I need to do if hours are missing from my transcript?

  Please contact either the Program Manager that is associated with the course that you purchased or contact registration at registration@sog.unc.edu for assistance.

• I selected the Bill Me payment option but now I actually want to pay by credit card, can I change that myself?

  Please contact registration at 919.966.4414 or email registration at registration@sog.unc.edu for assistance.

• How do I register someone besides myself for a course?

  When logging into your accounts you have the option to create a “child accounts” which will enable to register other people with ease besides yourself.

  Please check the question below this for instructions on how to do this yourself.

• Can I register other people for courses?

  Yes, you can now register other people yourself. Please note that you will need to create yourself an account in order to do this even if you yourself are not going to take a class. Your account will now be the parent account for anybody that you create an account for.

  1. You need to first create yourself an account.
  2. You then need to login into the system.
  3. Click on "My Account" button in the menu at the top of the page.
  4. Now click on "Add Another Person to Your Account" button.
  5. Now fill out the registration form for the user that you are adding.
  6. Click on the "Save Changes and Create Account" button.
  7. Now repeat as many times as needed for your group.
  8. Click on the "Listing of Events" button in the menu at the top of the page.
  9. Now search for the course that you wish to register your group for.
  10. Click on the "Register Now" button for that course.
  11. Now you should see all of the people that you created accounts for.
  12. Click the "Register" button to the left of the person that you want to register for this course.
  13. Fill out the registration form if you have never done that before. Otherwise if you have your answers should have auto filled from the last time you filled it out. Please double check that the information is still current. Please note that if you need to update your First or Last Name you should contact registration@sog.unc.edu or sales@sog.unc.edu.
  14. Click on the "Submit Registration" button.
  15. Click on the "Register Another Individual for the Same Event" button.
  16. Please repeat steps 12 through 14 as many times as needed.
  17. Now click on the "Click Here to Checkout Now" button once you have everyone registered.
  18. Now select your method of payment.
      • Pay with Credit Card:
        • Click on the "Click To Pay With Credit Card" button.
        • Enter in your card information.
        • Click on "Continue" button.
      • Invoicing Option:
        • Click on the "Click To Pay - Bill Me" button.
        • Now enter in an email address in the "Email Address" field for the Invoice to be sent to.
  19. You should now recieve an number of emails to your account email address. Receipt/ statement/ invoice email depending on the method that you choose. As well as emails that contain information about the course that you registered for.
• What is the official invoice notification in UNC School of Government Course Registration System?

  Your official course registration invoice is the “UNC School of Government E-commerce Invoice” that is generated by UNC School of Government’s course registration system. The e-commerce electronic invoice is securely routed to your registrant’s email address. Your “UNC School of Government E-commerce Invoice” is the official invoice for payment settlement. Your unique e-commerce invoice enables you to 1) “Pay Now” via the University’s secure TouchNet payment gateway link via credit card, or 2) may be printed to serve as the official invoice for your enterprise’s check payment process. UNC School of Government’s end to end digital invoice and payment processing provides a seamless electronic course registration and payment solution for over 12,000 customers per year.

  If a registrant has an outstanding invoice balance, the UNC School of Government course registration system provides periodic invoice email reminders. The invoice payment reminder emails occur 21 and 7 days prior to an event, and 30, 60 and 90 days after an event has concluded. To prevent any duplicate payments, each email will only contain one unique invoice number for your individual course registration invoice.